Effective Date: 10/26/2025
Last Updated: 10/26/2025

At Obsidian Performance LLC, we strive to provide a fast, reliable, and transparent shipping experience for all of our customers. Because many of our products are sourced from multiple suppliers and performance brands, shipping times and methods may vary depending on the item ordered.

• Orders are typically processed within 5–7 business days (excluding weekends and holidays).
   
• Once your order is processed, you will receive a confirmation email with tracking information as soon as your shipment is on its way.
   
• If an item is backordered or temporarily unavailable, we will notify you via email with an estimated restock or shipping date.

We ship orders using trusted carriers such as UPS, FedEx, DHL, and USPS, depending on your location and the type of product.
Shipping options and rates are calculated at checkout based on the weight, size, and destination of your order.

Many of our products are shipped directly from manufacturers or authorized distributors. This process—known as dropshipping—helps reduce delivery times and ensure customers receive the latest, most accurate parts.
Because of this, you may receive multiple packages for a single order, depending on where your items are stocked.

Delivery times vary depending on product availability and shipping destination:

• Domestic (U.S.) Orders: Typically delivered within 5–10 business days after shipment.
   
• International Orders: Delivery times vary and may take 10–21 business days depending on customs clearance and regional shipping conditions.
   

Please note that these are estimates, not guarantees. Factors such as weather, carrier delays, or high seasonal demand may affect delivery times.

Shipping costs are calculated and displayed at checkout. Certain oversized or heavy items (e.g., exhaust systems, wheels, body kits) may incur additional freight charges.
If a freight adjustment is required, we will contact you prior to shipment for approval.

You will receive a tracking number via email once your order has shipped. Tracking updates are provided directly by the carrier and may take up to 24 hours to activate.

If your package is lost, delayed, or arrives damaged:

• Please contact the shipping carrier directly to initiate a claim.
   
• Then, notify us at Support@obsidianperf.com so we can assist in resolving the issue.
  We are not responsible for lost or stolen packages after confirmed delivery, but we will do our best to support you through the carrier’s claims process.

We currently offer limited international shipping.
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please verify local import regulations before ordering.

Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If your order is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping fees to resend the package.

For questions about shipping, order status, or tracking, please contact:
📧 Support@obsidianperf.com
🕒 Response Time: Within 1–2 business days